House Rules

We rise by lifting others. This is a space for big dreams, ambitions and transformative mindset. We discuss ideas and solutions. We collaborate, we don’t compete. 

We uphold the values of the Impact Hub Global Network Association: Trust, courage and collaboration and we embody these in everything that we do. 

We respect other people’s needs for optimal working conditions by empathically reading the room and seeking feedback. 

We celebrate diversity and encourage inclusive practices. Treat everyone with respect, regardless of background, occupation, or belief.

We are committed to caring for our planet AND its people. 

We have a zero Tolerance Policy for any form of discrimination, harassment, or bullying. All inappropriate behaviours are reported to the directors and taken seriously.

As the booking holder, we need you to be on-site for all your bookings to keep everyone safe and sound. If you can't make it, please find someone who can step in for you and let us know ahead of time if possible, so we can guide them through the on-site requirements. 

• Take care of your personal things, these are your responsibility at all times. Any loss or damage is your responsibility and, whilst we will do everything we can to keep you and your belongings safe, we cannot be held responsible for loss or damage. 

• Be tidy - Leave a space (shared areas, kitchen, meeting room, bathroom etc.) in the same condition as you found it in (or better). If a space isn’t clean enough, please let our host know. 

• Use equipment carefully and read instructions fully before using equipment. If you’re unsure, please ask. 

• No smoking or vaping outside the doors, please move away from the immediate entrance to the hub to do what you need to do.

• Quiet Zones: The main space in the lofte is a "quiet zone" where conversation and phone use are minimised to ensure a conducive working environment for everyone. 

• Please adhere to good booking etiquette for shared spaces like meeting rooms and the digital space. Only book the space if you are sure you are going to use it, and/ or are prepared to pay for it. Repeated misuse or inconsiderate behaviour will result in booking restrictions or termination of residency.

• Let the host guide you to using the equipment and space.

• Please read instructions regarding use of any digital equipment before you use it. If you are unsure, please ask your host.

• Turn off lights and air conditioning when not in use.

• Wipe the table afterwards if there are cup marks/ fingerprints on the table. 

• If you use cups/plates etc, please wash your dishes afterward. It’s okay to leave them drying in the rack. Make sure you leave the kitchen in the state you found it. If it’s unclean please tell your host.

• Put the table and chairs in the same setup as you found them. Push the chairs in, presented nicely for next guests.

• Wipe notes off whiteboard, if used.

• If your meeting runs over time, please check with the host prior to your meeting ending, to see whether there is a booking after yours. If not, you will be able to book extra time. 

• Our host will come in to remind you that you need to vacate the room should guests be waiting - please expect this and be kind.

• Depending on your membership plan, you may wish to bring visitors into the space. We welcome everyone warmly, and ask that you take responsibility for your guests to ensure that they adhere to the rules and values outlined in this document.

• We love it when our kids and tiny people come and visit us in the hub, but please remember that this is a professional environment first and foremost.  Please ensure your children are accompanied by an adult at all times. 

• We do not allow pets and furry friends in this space, with the exception of guide dogs.

• When you arrive in the whāre / house, pick your seat for the day in the open plan hot desking area. As a hot desk user you are not guaranteed a specific seat.  

• Ensure you keep your possessions in one place and try not to spread out too much. Look after your personal possessions, they are your responsibility.  

• If taking phone calls, be conscious of others and ask to use the Zoom room, Meeting room or one of the upstairs rooms if available.

• Feel free to have conversations, however be conscious of others’ needs for focus, using a quiet voice when you can see that others are trying to concentrate on their work. 

• If you would like not to be disturbed, please wear headphones (the universal sign of not wanting to be bothered!) or find another signal to demonstrate that you are in focus mode. 

• At the end of the day, when your mahi / work is done, please clean up after yourself and leave the space as you found it, or even nicer, for the next users. This includes removing any rubbish, wiping down the desk, checking the floor for crumbs and dirt, and resetting any furniture as needed.

These general guidelines apply to memberships which include the digital space. If this is not relevant to you, please skip this part.  

• On your first use of the digital space, the host will take you through the process of using the equipment, and after this point, you can use the room without the intro session. Please do not use the equipment in the podcast room before going through this process. 

• Please note that you must be complete and ready to vacate the digital space when the time of your booking is up, as someone else may have booked the room after you. Please see your host about extending your time in the room. 

• When you leave the digital room, please leave your station and your chair clean, close all apps and make sure you’ve saved your work as required. 

• Our digital space is located upstairs in the Lofte and therefore there may be residents working at their desks when you are in the room. Please be mindful of your level of noise and make sure you are considerate to others. 

We have the following Tikanga for use of the Event space. 

• Most importantly, the person who makes the booking is expected to be on the premises for the duration of the booking and is responsible for the safety and upkeep of the space, and will be held responsible if there are unforeseen costs associated with the booking. A third party can be invoiced for the booking if needed, if so this needs to be outlined at the time of booking.

• For each booking, a walk through / onboarding is required a week prior to the booking. This must be done for each booking to ensure you are up to date with our latest policy and procedures. 

• The front door must be locked after 8pm. Smoking, vaping and drinking is not allowed outside the front door at any time.  

• Leave as found (or better): We ask that all users leave the event space in the same condition they found it, or better. This includes tidying up any mess, returning furniture to its original arrangement, and ensuring all equipment is turned off and stored correctly. If you notice any issues with the cleanliness or setup of the space upon arrival, please inform our host immediately.

• Respect for equipment: Please use all equipment carefully and responsibly. If you are unsure how to operate any equipment, do not hesitate to ask our host for assistance. Make sure to follow all provided instructions to avoid damage or misuse.

• End-of-event procedures: At the conclusion of your event, please ensure all rubbish is disposed of appropriately, surfaces are wiped down, and any items used (such as dishes or glasses) are washed and put away. Lights and air conditioning should be turned off, and the space should be left ready for the next user. Please remove your rubbish and empties. 

The consumption of alcohol within the event space is subject to our separate alcohol policy. This policy must be adhered to at all times to ensure a safe and respectful environment for all users. The key points of the alcohol policy include:

• Approval required: Any event intending to serve alcohol must have prior approval from the Impact Hub management team. Please submit your request well in advance of your event.

• Responsible consumption: Alcohol must be consumed responsibly. Any disruptive or inappropriate behaviour resulting from alcohol consumption will not be tolerated and may result in immediate removal from the premises and potential restrictions on future use of the space.

• Legal compliance: All legal regulations regarding the consumption and serving of alcohol must be followed. This includes ensuring no minors are served alcohol and that all serving staff, if applicable, are appropriately licensed.

• For a detailed overview of our alcohol policy, please refer to the separate document provided. Should you have any questions or need further clarification, do not hesitate to reach out to our host or management team.

• By adhering to these guidelines, we can ensure that our event space remains a welcoming and functional environment for all members and guests. Thank you for your cooperation. You can find the full Alcohol Policy here.

• Please use all appliances sensibly, and according to listed instructions if they have any

• Please ensure all appliances are turned off (or safe) before you pack up for the day.

• You are responsible to leave the kitchen as you found it. You can leave your drying dishes on the rack for our host to pack away

• Please let your host know if the kitchen is not clean

• Please ensure any food stored in the Fridge is labelled clearly and is in the correct designated spot. 

• At the end of every week, our host will move any old food to the ‘exit lounge’, so please ensure you have dated your food also. 

• We will ensure that we keep the shared kitchen supplies well stocked, such as coffee, tea, utensils and milk, but we encourage mindfulness and fair use when using such supplies.

Impact Hub Waikato is on track for becoming net zero / carbon neutral in 2025. In order to do this, we need your help and commitment with the following: 

• In the hub, we aim to eliminate landfill waste. Please consider this in your purchasing and consumption choices. 

• We compost, using a fermentation process called bokashi. All you need to do is to place your organic waste and food scraps in the container on the benchtop. Your host will take care of the rest. 

• We recycle, but we also acknowledge that this is not a total solution to the waste problem in our society. 

• We reuse and refuse - please join us in making small changes such as bringing reusable containers and keep cups when heading out for lunch. We have a library of containers available for your use. 

• Please don’t be offended if we make recommendations and requests relating to your waste - this is done with love for our people and planet.

• Regular fire drills will be conducted once a year to ensure that all occupants are familiar with the evacuation procedures and can evacuate the premises safely and efficiently.

• One fire extinguisher in the downstairs kitchen area. 

• All fire extinguishers will be regularly inspected and maintained in accordance with local fire safety regulations.

• The first aid kits will be checked and replenished regularly to ensure they are fully stocked and up-to-date.

• One first aid kit in the downstairs kitchen area, under the sink. One first aid kit at the host desk. 

• In the event of an evacuation, all personnel and visitors must proceed to the designated assembly points where headcounts and further instructions will be provided.

• Assembly Point 1: At the back of the hub in Swanston Lane.

• Assembly Point 2: Across the road in Roseberry Lane South.

• Health Protocols: Please stay home if you are sick to care for our community. Wash and sanitise your hands regularly.

Just a friendly reminder! As the booking holder, we need you to be on-site for all your bookings to keep everyone safe and sound. If you can't make it, please find someone who can step in for you and let us know ahead of time if possible, so we can guide them through the on-site requirements. Thank you!

Tokoroa CBD offers a number of free parking options including:

• Swanston Lane (parallel to Swanston St, on the South side)

• Parking lot off Dreghorn or Bridge lane

If you are parking in the CBD please make note of the maximum hours noted. Businesses in the CBD can be particular about CBD residents using car parks that disable clients or customers from being able to park in front of their businesses. Please ensure that you don’t exceed the maximum parking time allowed if you choose to park on Swanston St.

For tenants & permanent residents, 24/7 access to the building is allowed. This is a privilege for trusted guests. Please be mindful that having this access also comes with responsibilities and recommendations. 

• The Fire Exit door on the upper level which you can access via the parking lot is not currently enabled with key access, so please do not use this exit unless in an emergency.

• If you are working in the building outside of normal working hours, please lock the doors behind you once inside to ensure both your own protection and the protection of the space in general. 

Upon exit, especially if you are last to leave, please;

• Check the back door access is locked. 

• All lights and air conditioning are turned off.

• Appliances used in the kitchen are off (or safe).

• Check the Digital Room is closed and locked.

Impact Hub Waikato spaces are used by many different types of users, some of whom leave their equipment in their offices. Please be mindful of this when entering and exiting the building, ensuring that it is safely locked each time you leave.

If you are last to leave the building: 

• Check the back door access is locked. 

• All lights and air conditioning are turned off.

• Appliances used in the kitchen are off (or safe).

Impact Hub Waikato spaces are used by many different types of users, some of whom leave their equipment in their offices. Please be mindful of this when entering and exiting the building, ensuring that it is safely locked each time you leave

The Space has security cameras installed, these are located at both entrances front & back, also at the entrance & inside the Digital Space. These are installed to ensure our people, Impact Hub Waikato’s equipment and resident’s equipment is kept safe at all times. 

We assure all members that security cameras are used solely for safety and security, we are committed to respecting our members privacy and adhering to relevant laws and regulations for data protection.  

It is crucial that you do not share your access codes or keys with non-members and external people. Please immediately report any potential discrepancy to your host and manager.

We encourage participation in our community events and workshops to meet with other like minded people and grow your impact. We will aim to keep you informed of upcoming events and workshops which we think might be of interest to you. Please also keep an eye on our social media and the notice board in the space to stay in the loop.

Printing is not included in any memberships, but you are able to print via USB at the downstairs printer during hosted hours only.  Alternatively, email the files you need printing to [email protected]. The cost for printing is:

Black and White: A4 19c/ A3 32c per sheet.

Colour: A4 $1.29/A3 $2.49 per sheet.

Please keep track of your printing using the clipboard at the printer and let the host know, so this can be invoiced to you. There is a POS on site for payment to be made.  If it becomes evident that printing is not being kept track of, please do not be offended if you are told that your printing can only be done during staffed hours.

Your host will check in with you regularly to gather feedback and understand your evolving needs. In the interim, if you have thoughts, questions or concerns please connect with your host and discuss anything or ask for support. We have a large global survey annually in March, we ask that you commit to completing this.